Inbound

The Tikal Contact Center and our inbound solution is designed with your specific needs of in mind. The Tikal Contact Center solution is highly intuitive to use and contains robust functionality to support all inbound customer interaction requirements:

• Advanced queue management features
• Numerous call back and self-service options
• Fully integrated chat capabilities
• Multilevel IVR
• Click-to-call
• Agent Desktop with API to the CRM system for a unified working environment
• CTI - Agent Desktop 
• Call recording
• Call listening and whispering
• Softphone
• Remote agents for work from home
• Real-time monitoring tools
• Full library of historical reports
• Cloud and on-premise deployment options
• For cloud deployments you only need computer, Internet connection and a headset and you are ready to go

Tikal’s solution includes a full set of open APIs for integration with major ERP, CRM or BI systems.

With the Tikal Contact Center solution, any business can leverage its inbound customer service and support activities to improve customer loyalty and build competitive advantages.

Our solution can be deployed on premise or as a cloud service, where all you need is a computer, Internet connectivity and a headset to start offering the best experience to your customers.

Interested? Please request a quote or schedule a free trial today.